For expeditions like trekking, safaris, bike, and car trips, you'll have a Trek leader, expedition marshal, or expert guide accompanying you. For activities such as paragliding, bungee jumping, etc., trained instructors will be available at the location for guidance and activity briefings. All on-ground staff are managed directly by our vendor partners, who are experts in their respective fields and undergo thorough training.

We meticulously select top industry vendor partners through physical verification to guarantee customer safety. These partners undergo rigorous evaluation across more than 75 safety and quality standards, including certifications, licenses, manpower qualifications, emergency preparedness, equipment standards, age, and maintenance. For further details on our vendor selection criteria, please refer to our 'About Us' section.

Currently, we do not offer travel insurance directly. However, certain activities may include insurance provided by our vendor partners. Details regarding insurance coverage will be clearly stated in the inclusions section of the product page on our website.  

PlanMyAdventure is solely a booking platform and does not possess any equipment or control any part of the activities provided on the ground. However, we thoroughly assess vendors, activities, and equipment against more than 75 safety and quality standards.  

If bad weather or uncontrollable circumstances prevent the vendor from delivering the booked experience, they'll need to reschedule it. You'll be notified about any changes beforehand. If the vendor cancels without rescheduling, you'll receive a full refund.

You can get a full refund for most experiences if you cancel between 2 days (12 am) to 15 days (12 am) before the scheduled start date. Check the cancellation policy for each experience under the 'Policies' section on the product page of our website.  

Adventure Tourism doesn't always have real-time inventory from our vendor partners. After receiving your payment according to our terms, you'll get a booking confirmation within 24 hours. If your chosen date isn't available, our team will reach out to find the best alternative. If you don't receive confirmation or want to cancel before receiving it, you'll get a full refund.  

PlanMyAdventure solely operates as a booking platform. We do not directly provide on-ground services. Instead, we have carefully selected top industry vendor partners to deliver exceptional on-ground service and experiences for our customers.

You can access your account using either your registered phone number or email address. If you need further assistance, please contact our customer care team.

Please contact our customer care team for any changes to your booking. You can request a date change within the eligible time frame for a full refund. Details about cancellation policies can be found under the 'Policy' section on the product page of our website. Modification requests will depend on slot availability.

All your bookings will be listed in the 'My Orders' section of your account on our website.

Please reach out to our customer care team for assistance.

You can cancel your booking from the 'My Orders' section on our website or by calling our customer care number.

You'll receive confirmation through SMS and email. You can also view your booking in the 'My account' section after logging in to our website.  

PlanMyAdventure is a New Age adventure booking platform that allows you to book adventure experiences from top-rated industry vendors. After booking through us, you'll have access to a dedicated support team to assist you with any questions or concerns before your trip and during your adventure.

PlanMyAdventure solely operates as a booking platform. We do not directly provide on-ground services. Instead, we have carefully selected top industry vendor partners to deliver exceptional on-ground service and experiences for our customers.

If your payment fails but the amount is deducted, it will be refunded to your bank account within 1-2 business days. If the amount is not credited, please contact our customer care team.

Yes, you can pay the booking amount in installments using the payment gateway, if your bank allows it.

No, full payment must be made on our website before starting the experience.

Refunds are usually processed to your bank account within 7-10 business days.  

PlanMyAdventure solely operates as a booking platform. We do not directly provide on-ground services. Instead, we have carefully selected top industry vendor partners to deliver exceptional on-ground service and experiences for our customers.

Many experiences offer options and add-ons that you can select. For large group bookings, customization options can be discussed with our customer care team. You can also use our 'Customize your adventure' feature to tailor your entire trip by choosing activities, locations, and dates. This option is available for groups of any size, including solo travelers.

Our vendor partners will provide all necessary equipment and safety gear on-site. You should bring basic items like appropriate clothing, water bottles, and other accessories listed in the 'Things to carry' section available on each product page's attachments on the website.  

We've chosen vendors who offer complete services, including accommodation arrangements for experiences that span multiple days. These services will be included in the packages offered to customers. Details can be found in the 'Inclusions' section on the product page. However, for activities that can be completed in a single day, our vendor partners do not arrange accommodation. Customers are advised to plan and arrange their own accommodation and travel.

No, PlanMyAdventure operates solely as a booking platform and does not handle transportation to the activity location. However, some of our vendor partners offer pick-up and drop-off services from the nearest point for certain experiences. Details regarding transportation can be found in the 'Inclusions' section on the product page. Alternatively, customers can inquire with our vendor partners about pick-up and drop-off facilities after booking. Please note that flight and train tickets are not included in any product.  

PlanMyAdventure is a New Age adventure booking platform that allows you to book adventure experiences from top-rated industry vendors. After booking through us, you'll have access to a dedicated support team to assist you with any questions or concerns before your trip and during your adventure.

PlanMyAdventure solely operates as a booking platform. We do not directly provide on-ground services. Instead, we have carefully selected top industry vendor partners to deliver exceptional on-ground service and experiences for our customers.