At Plan My Adventure, we prioritise the safeguarding of our customers’ privacy as a fundamental principle. Recognizing that the personal information of buyers is among our most valuable assets, we are committed to storing and processing such information, including sensitive financial data, in compliance with the Information Technology Act, 2000. Our systems are equipped with both physical and technological security measures to ensure the protection of customer data.
If buyers have reservations about the transfer or use of their information in this manner, we respectfully request that they refrain from using our website.
Information Gathering
Website Visitor Information Collection Policy-
During your visit to this website, we automatically gather the following details:
Users
Plan My Adventure systematically records, stores, and analyses data available through our platform.We collect this data directly from you while you book an adventure trip with us. This encompasses the information provided by you during purchases made from our website. The requested information includes:
Providing this data is crucial as you may not be able to avail the services without providing this information.This data is crucial for implementing comprehensive safety measures, ensuring the well-being of our customers while engaging in adventure activities. It is collected through various forms embedded in the communications sent to our customers and during the events and courses organised through our programs.
We may receive information from third parties with your consent for further disclosure. Financial information may be shared with third parties for payment processing. It is important to note that we do not handle payment information, and we are not responsible for details provided to payment partners.
You have the option to provide information for publication or display in public areas of the website or transmission to other users or third parties (referred to as “User Contributions”). Sharing User Contributions is at your own risk, considering that no security measures are flawless. We also cannot control the actions of other website users with whom you choose to share your User Contributions, and therefore, we cannot guarantee protection against unauthorised access.
Cookie Usage Policy – Plan My Adventure
1. Overview:
– Plan My Adventure employs cookies, small files that may be placed on your device during website visits. These serve to enhance functionality, track visits, and remember preferences.
2. Types of Cookies:
– Session Cookies: Automatically deleted upon leaving the website.
– Persistent Cookies: Remain on your device until manually deleted.
– Necessary Cookies: Essential for website functioning, including navigation and authentication.
– Web Beacons: Electronic files for tracking page visits and email interactions.
– Flash Cookies: Used for certain website features, requiring separate management settings.
– Third-Party Cookies: Employed for specific features, subject to third-party privacy policies.
3. Control Options:
– Users can manage cookie settings in their device preferences, enabling notification or blocking. Deleting installed cookies is also an option, accessible through browser settings.
4. User Experience Considerations:
– While cookie control is available, disabling cookies may impact the online experience. Some cookies are essential for site functionality and cannot be deactivated. These necessary cookies respond to user actions, such as privacy preference settings, logins, or form submissions.
5. Privacy and Security:
– Cookies used by Plan My Adventure do not access, read, or modify other data on the user’s device and do not store personally identifiable information. Our aim is to improve website functionality based on user interactions.
Note: Users are encouraged to refer to their browser’s ‘Help’ function for guidance on managing cookie preferences. Please be aware that adjusting cookie settings may affect the website experience, and some features may not be fully accessible without certain cookies enabled.
How Plan My Adventure Utilises and Processes Customer Data/Plan My Adventure Data Handling Policy
1. Program Communications:
– We communicate essential program(courses) updates/offers to keep our customers informed and engaged, ensuring a seamless experience.
2. Safety Notifications:
– In the interest of customer safety, we contact users promptly regarding any safety concerns during service use, offering flexible rescheduling options at no extra cost.
3. Exchange/Refund Processing:
– For efficiency in customer transactions, we facilitate the hassle-free processing of rescheduling or refunds in case needed.
4. Marketing and Promotions:
– With customer consent, we share information about exciting promotions and events that align with their interests, allowing customers to opt-out at their convenience.
5. Engagement Activities:
– We actively organise referral programs, surveys, contests, and other engaging activities to foster a strong connection with our customers.
6. Business Optimization:
– Leveraging customer data, we conduct research and analytics to continually enhance our services and improve the overall user experience.
7. Issue Resolution:
– Proactively addressing customer concerns, we reach out to dissatisfied customers to understand and resolve issues, aiming for prompt resolution and satisfaction.
Policy on Online Offering Provision and Web Hosting
To ensure the secure and efficient delivery of our online services, we enlist the services of one or more web hosting providers. These providers, or servers managed by them, play a crucial role in facilitating access to our online offerings. The suite of services utilised includes infrastructure, platform services, computing capacity, storage, database management, as well as security and technical maintenance services.
Data processed during hosting may encompass user-related information generated during the use and communication within our online platform. This typically includes IP addresses necessary for content delivery to browsers, along with user entries on our platform or from external websites.
Access Data and Log Files:
We, or our web hosting provider, gather data with each server access, recorded in server log files. These files detail accessed web pages, file names, access date and time, data volumes transferred, indication of successful access, browser type and version, user operating system, referrer URL (previously visited page), and usually, IP addresses along with the requesting provider.
Server log files serve dual purposes – enhancing security to prevent server overload (particularly during potential DDoS attacks) and ensuring optimal server utilisation and stability.
This approach underscores our commitment to providing a secure and reliable online experience for our users.
Social Media Presence and User Data Processing Policy
At Plan My Adventure, we maintain online presences on social networks to engage with users and provide information about our services. It’s important to note that user data may be processed outside India, potentially presenting risks for users, including potential challenges in enforcing their rights.
Within social networks, user data is typically processed for market research and advertising purposes. This involves creating usage profiles based on user behaviour and interests, which may be utilised to tailor advertisements. Cookies are commonly employed to store user behaviour and interests on their devices. Additionally, platform member’s data may be stored in these profiles when logged in.
For detailed information on processing methods and opting out, please refer to the privacy statements of the respective social networks.
In matters related to information requests and the exercise of data subject rights, it is recommended to contact the social network providers directly, as they have access to user data and can take appropriate measures. If further assistance is required, our team is available.
Data Types Processed: Contact data (e.g., email, telephone numbers), content data (e.g., online form entries), usage data (e.g., visited websites, content interests, access times), meta/communication data (e.g., device information, IP addresses).
Affected Persons: Users (e.g., website visitors, online service users).
Processing Purposes: Contact requests, communication, feedback collection (e.g., via online forms), marketing.
Services Used and Service Providers:
– Instagram: Social network; Service provider: Instagram Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA; Parent company: Facebook, 1 Hacker Way, Menlo Park, CA 94025, USA; Website: [Instagram] (https://www.instagram.com); Privacy policy: [Instagram Privacy Policy] (https://instagram.com/about/legal/privacy) .
Data Retention Policy
At Plan My Adventure, we will keep your personal data for a duration deemed reasonably necessary to fulfil the objectives outlined in the Data Handling Policy stated above and as permitted by relevant laws. Additionally, we will retain your personal data in compliance with statutory retention obligations or until potential legal claims are no longer subject to time limitations. Our commitment is to responsibly manage your data, balancing operational needs with legal requirements.
Consent Clause:
– Users, by utilising our site or submitting data, agree to the terms outlined in this Privacy Policy.
Copyright and Amendments:
– Plan My Adventure retains copyright over this Privacy Policy, prohibiting third-party commercial use. Any policy changes are made without notice, and users are encouraged to stay informed about updates.This privacy policy was last updated as of 15th March 2024.
